Answer Last Updated: Nov 28, 2016 Views: 86
Effective May 26, 2017 the University Library is cancelling RefWorks and there will be no access to RefWorks after that date.
Make sure to sync Write-N-Cite with RefWorks. When you add references to your RefWorks account, they are only loaded to Write-N-Cite after you sync it. You need to be connected to a network in order to sync.
1. Click the RefWorks tab from the Word ribbon.
2. Click Sync My Database.
If this does not solve the problem, try uninstalling Write-N-Cite and reinstalling it. Also check if you have a compatibility issue with a firewall or security software.
Firewalls, pop-up blockers and third-party toolbars may interfere with your ability to use RefWorks and/or Write-N-Cite. Make sure any internet security or firewall software is specifically configured to allow RefWorks and Write-N-Cite (which appears as a separate program from RefWorks).