Answer
Last Updated: Nov 28, 2016     Views: 360

Effective May 26, 2017 the University Library is cancelling RefWorks and there will be no access to RefWorks after that date.


Note:  Do not install Write-N-Cite with Microsoft Word running. If you have an earlier version of Write-N-Cite, uninstall it before continuing. Make sure Java is up to date.

Confirm that your computer meets the following system requirements.

PC: Windows XP or later (including Vista, Windows 7 and 8)

  • 256 MB of RAM
  • 20 MB of available hard-disk space
  • Internet connectivity (for downloading of tool and periodic database synchronization)
  • Microsoft® Word 2007, Word 2010 and locally installed versions of Word 2013..

Mac: OS X 10.6, 10.7, 10.8, 10.9 & 10.10 (Snow Leopard, Lion, Mountain Lion, Mavericks & Yosemite)

  • 20 MB of available hard-disk space
  • Internet connectivity (for downloading of tool and periodic database synchronization)
  • Microsoft® Word 2008 and Word 2011 - works as a plugin

Once it is installed, you will find the Write-N-Cite toolbar in Word.

In Word 2007 for Windows, it is located under Add-Ins.

In Word 2010 for Windows, it is located in the toolbar.

Mac Word Toolbar

There is a very small Write-N-Cite toolbar above the Word toolbar. If you don't see it, go to

  1. Select View
  2. Select Toolbars
  3. Select Write-N-Cite (ProQuest for Word)

Windows Word Toolbar

The first time you launch Write-N-Cite for Windows, you must be connected to the internet in order to log in to RefWorks and sync your RefWorks database with Write-N-Cite.

If the Write-N-Cite toolbar is not showing or had disappeared, follow these steps for Word 2010:

  1. Click on File
  2. Select Options
  3. Select Add ins
  4. Look for Write-N-Cite (ProQuest for Word)
  5. Check the box next to ProQuest for Word
  6. Click OK

If that doesn't work, enable the disabled add in:

  1. Click on File
  2. Select Options
  3. Select Add ins
  4. Look for Manage (at the very bottom of the page, next to a drop down menu)
  5. Select Disabled in the drop down menu
  6. Select Write-N-Cite (ProQuest for Word)
  7. Restart Word

If you still have problems, uninstall Write-N-Cite then restart your computer and install Write-N-Cite 4 again. 

RefWorks Technical Support also provides assistance, email refworks.support@proquest.com or call 1.800.521.0600 ext. 74440.